Urban OasisPrivacy Policy - Protecting Your Data with Care

Privacy Policy

At Urban Oasis Oasis, we are dedicated to protecting the privacy and security of our guests. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide to us, both online and offline.

Information We Collect

We may collect various types of personal information from you, including:

1. Contact information (e.g., name, email address, phone number, mailing address)
2. Demographic data (e.g., age, gender, preferences)
3. Reservation and stay details (e.g., dates, room preferences, payment information)
4. Feedback and correspondence (e.g., surveys, customer service interactions)
5. Technical information (e.g., IP address, browser type, device information)

We collect this information to provide you with exceptional service, personalize your experience, and improve our offerings.

How We Use Your Information

We use the information we collect to:

1. Process and manage your hotel reservations and stay
2. Respond to your inquiries, requests, and feedback
3. Personalize your experience and tailor our services to your preferences
4. Communicate with you about our products, services, and special offers
5. Analyze and improve our operations, marketing, and customer service
6. Comply with legal and regulatory requirements

Data Security and Retention

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. This includes the use of encryption, access controls, and other security protocols. We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Sharing Your Information

We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors, marketing agencies, and IT service providers. These third parties are contractually obligated to protect the confidentiality and security of your information. We may also disclose your information to comply with legal requirements, protect our rights and property, or in the event of a corporate transaction, such as a merger or sale.

Your Rights and Choices

You have the right to access, correct, or delete your personal information, as well as the right to object to or restrict certain processing of your data. To exercise these rights or if you have any questions or concerns about our privacy practices, please contact us at Urban [email protected].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. We appreciate your trust and are committed to protecting your privacy.