Urban OasisTerms and Conditions

Terms and Conditions

Welcome to Urban Oasis Oasis, a premier hotel and resort destination in the heart of Mumbai. These terms and conditions ("Terms") govern your use of our website, booking services, and overall experience at our establishment. By accessing our website, making a reservation, or staying at our hotel, you agree to be bound by these Terms.

Reservations and Bookings

All reservations and bookings made through our website, mobile application, or directly with our hotel are subject to availability and our current rates. We reserve the right to modify our rates and policies at any time. A valid credit card may be required to secure your reservation, and you may be charged a deposit or full payment in advance, depending on the booking type and our current policies.

Check-in and Check-out

Our standard check-in time is 3:00 PM, and check-out time is 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability, and additional fees may apply. Guests are responsible for ensuring they vacate their rooms by the designated check-out time to avoid additional charges.

Cancellations and Refunds

Cancellation policies vary based on the booking type and rate selected. Please review the specific cancellation terms at the time of booking. In the event of a cancellation, any refunds will be processed according to our current policies. No-shows or early departures may result in forfeiture of the entire stay.

Guest Conduct

Guests are expected to behave in a manner that is respectful of other guests and our staff. We reserve the right to refuse service, remove guests, or terminate a stay for any reason, including but not limited to disruptive, illegal, or unethical behavior. Guests may be held responsible for any damages or additional cleaning fees resulting from their actions.

Liability and Disclaimer

Urban Oasisshall not be liable for any injuries, damages, or losses incurred by guests during their stay, unless directly caused by our negligence or willful misconduct. We are not responsible for the loss or theft of personal belongings, and guests are advised to secure their valuables. We reserve the right to modify these Terms at any time, and it is the guest's responsibility to review the current version before each stay.

Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please don't hesitate to contact us at Urban [email protected]. We are committed to providing you with an exceptional experience and are happy to assist you. By proceeding with your booking or stay at Urban Oasis Oasis, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.